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Horizon Réflexologie

Privacy Policy

Privacy Policy

Effective Date: October 4, 2022
Last Updated: November 9, 2026

This Privacy Policy describes the policies of Horizon Réflexologie (sole proprietorship Claude HUWYLER), 6 Rue Camille Claudel, 68390 Sausheim, France, email: horizon.reflexologie@gmail.com, phone: +33675120875 on the collection, use and disclosure of the information we collect when you use our website (https://horizon-reflexologie.fr) (the “Service”) or during our sessions. By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.
We may modify this Privacy Policy at any time to comply with legal or technical changes. The revised Policy will take effect thirty (30) days after it is posted on the Service. Continuing to access or use the Service after that period will constitute your acceptance of the new Privacy Policy. We therefore recommend that you review this page regularly.

Information We Collect:

We will collect and process the following personal information about you:

  • Name
  • Email address
  • Mobile phone number
  • Content of your messages (contact form, appointment request)
  • Name of the recipient of a gift voucher, if you provide it when purchasing
  • Health data strictly necessary to assess contraindications to reflexology (pregnancy, ongoing treatments or conditions) and the history of your sessions

How We Use Your Information:

We will use the information we collect about you for the following purposes:

  • Administration, appointment booking and invoicing.
  • Personalised follow-up of your reflexology sessions.
  • Replying to requests sent through the contact form.
  • Issuing, sending and tracking gift vouchers purchased online.

If we wish to use your information for any other purpose, we will ask for your prior and express consent.

How We Share Your Information:

We will not transfer your personal information to any third party without asking for your consent, except where strictly necessary to provide the service (such as the technical platforms used for booking or payment). We require these third parties to use the personal information only for the purpose for which it was transferred and not to keep it longer than necessary.
We may also disclose your information to comply with applicable law, regulation, court order or any other legal process.

Technical Service Providers:

To run the website, we use the following service providers:

  • Hosting: the website, its forms and the booking and gift voucher data are hosted by Hostinger (see the legal notice).
  • Email: contact form messages, appointment emails and gift vouchers are sent and received through Gmail (Google Ireland Limited).
  • Online payment: gift vouchers are paid on Stripe’s secure page (Stripe Payments Europe Ltd, Ireland). We neither receive nor store your bank details; Stripe sends us your name, email address, the amount paid and the recipient’s name, if any.
  • Google reviews: the “Google reviews” page displays reviews published on Google; these reviews and their authors’ photos are loaded from Google’s servers, which receive your IP address.

Google and Stripe may process some data outside the European Union, under the safeguards provided by the GDPR (standard contractual clauses, Data Privacy Framework).

Retention Of Your Information:

We will keep your personal information only for as long as strictly necessary for the purposes for which it was collected. For clients, data is kept for the whole duration of the contractual relationship, plus the legal limitation periods (in particular 5 years for contractual obligations and 10 years for accounting records). For prospective clients (contacts through the website form or by email that were not followed up), data is kept for a maximum of 3 years from the last contact.

Your Rights:

In accordance with the GDPR and the French Data Protection Act (loi Informatique et Libertés), you have the right to access, rectify, erase or port your personal data. You may also restrict or object to the processing of your data, or withdraw your consent at any time. To exercise these rights, write to us at horizon.reflexologie@gmail.com. We will respond to your request as soon as possible (within one month at most). You also have the right to lodge a complaint with the CNIL, the French data protection authority (cnil.fr).

Cookies Etc.

This website uses no analytics or advertising cookies. To learn more, please refer to our Cookie Policy.

Security:

The security of your information is a priority. We implement reasonable and appropriate technical and organisational security measures to prevent the loss, misuse or unauthorised alteration of the information under our control. Although zero risk does not exist on the Internet, we do our utmost to ensure the best possible protection of your data.

Data Protection Officer:

For any question or concern about the processing of your personal information, you can contact our data protection officer: Claude HUWYLER – Horizon Réflexologie, 6 Rue Camille Claudel – 68390 Sausheim – France, email:horizon.reflexologie@gmail.com.